Ok, so when I first ordered my laptop, I specificly asked the sales rep if it would include hyper threading. She kindly told me yes, but when it came, that feature was not avalible. I then wrote in on the alienware forum, and was told that the bios update would be out shortly, just wait a week. Hmm, Red Flag. Next, when it didn't come out, and my 30 days were almost up, I wrote again, and they garanteed that it would be avalible soon. Another delay Red Flag. After about 2 months of no real updates besides "soon." I gave a call and asked what the status was. And, after a 20 minute debate, he assured me that it would be out in two weeks. Well, I wrote to clevo, sagernotebooks, and pctorque to ask them (clevo actually made the refrence design to my knowledge) and all three said that it was impossible to get this feature without a mobo upgrade Red Flag. So, over the course of a week I must have made about 6 calls to them asking about how to upgrade (for free) or return my laptop. All of the reps said that they were checking with their support people, and they would have an answer soon. They also assured me that all of this was being written down in my file Red Flag(should have gotten them to email it to me, but did not
) So, today I found out that none of this had been written down, and my file was empty. Furthermore, since I had not sent it back within 30 days, I can no longer return this laptop. Also, the tech support guy assured me that alienware had no plans of upgrading the laptops or adding hyperthreading to a future laptop any time soon. Now, that really bites, and I am on hold right now demanding that they must take back my laptop, or else I will have to summon them to magistrate court (sp). Well, lets see what happens.
In conclusion, alienware is just a waste of time and money. Do yourself a favor and get something else.
[edit]I have now been escilated, what ever that means (and then was placed back on hold).
. PCTorque, on the other hand, actually appears to have a clue about what is going on, and they give you straight forword answers on different issues. The alienware tech actually told me I had to send him my invoivce, just so he could circle where I was wrong, and then was probably planning to hang up. I am very upset with them. Cool laptop, yes. Good customer service ... NO! So, I see no reason to pay an extra 500 for a paint job (I had thought part of that went to great tech support, but I was wrong).
